OffersBangla ("we", "us") helps people in Bangladesh find offers from local businesses, and helps businesses publish those offers. This policy explains what information we collect in the OffersBangla app and on our websites (offersbangla.com and merchant.offersbangla.com), how we use it, who we share it with, how long we keep it, and how you can delete it.
1. Who we are
OffersBangla is a sole proprietorship business registered in Bangladesh.
Contact for privacy questions: info@offersbangla.com, or WhatsApp +880 1347-982088.
2. Information we collect
When you create an account and sign in
- Your mobile phone number (if you sign in with a phone code) or your Google account's e-mail address and name (if you sign in with Google).
- The name you choose to show, and your language (Bangla or English).
When you use the app
- Location: if you allow it, your phone's location is used to show offers near you and on the map. We do not save your location to your profile. You can also choose an area instead.
- Your activity: offers you save, businesses you follow, notifications we send you, reports you make about a business or offer, and the reviews you write (stars and text).
- Offer uses: when you use an offer at a shop, we record the offer, the time and an identifier of your phone made by the app (not your phone number), so businesses' counts are correct and misuse can be spotted. When you ask for an offer online, we record the request, its code and its status.
- Notifications: a push-notification token for your phone (from Google's Firebase), so we can send you notifications you asked for.
- Messages: if you chat with a business, the messages and photos you send and receive, the offer you asked about, when they were sent and read, and any call-back request with the phone number you chose to share.
- If you choose to add them in My details: your gender, age range and home area.
If you run a business on OffersBangla
- Business details you enter: name, type, category, address and map location, area, phone and WhatsApp numbers, links to your website and social pages, descriptions, opening hours, logo, cover and gallery photos, and your offers.
- A counter code you set (we keep only a scrambled form of it).
- If you turn on WhatsApp alerts: the WhatsApp number for alerts and your consent.
- If you pay for a plan: payment records (amount, dates, status and the references bKash returns), and, when you buy Premium, the bKash transaction ID and the number you paid from. We do not receive or keep your bKash PIN or wallet balance.
- If you contact support in the app: your request (subject, message, and for a call back the phone number and time you choose) and the app version.
Automatically
- Usage analytics: which screens and features are used (for example "offer opened" or "redemption started"), linked to your account's identifier, through PostHog (hosted in the EU). We use this to understand and improve the app.
- When you open a business's page or offer, or tap to call, message, get directions or open its links, we count it. Businesses see only anonymous totals, such as "54 people contacted you this week". We never show a business who you are.
- Technical logs: our hosting and database providers keep short-term logs (such as IP address, time and the request made) for security and to fix problems.
We do not collect your contacts or files. We keep photos only when you choose to upload or send them, and messages only from chats inside OffersBangla.
Growth Partners. If you apply to be a Growth Partner or become one, we keep your name, phone number, area, payout details and our notes about the partnership. We use them to run the partnership, to work out and pay rewards, and to prevent misuse. Only you and the OffersBangla team can see them. We keep payment records for as long as the law requires, and the rest until one year after the partnership ends.
3. How we use information
- To run your account and sign you in.
- To show offers, businesses and maps, in your language and near you.
- To record offer uses and online requests, show businesses their figures, and prevent misuse (for example the same phone redeeming too often, or an owner redeeming their own offer).
- To send notifications you asked for (new offers from businesses you follow, business alerts).
- To show reviews and ratings, and to handle reports.
- For businesses: to publish your business page and offers, to process plan payments, to check a new business after it goes live, and to answer your support requests; we may contact you on the phone or WhatsApp number you give.
- To show businesses anonymous totals about their customers (never your name or your details, and only when enough customers are counted), and to suggest offers, for example using your home area when location is off.
- To understand how the app is used and to improve it.
- To keep the service secure and to comply with the law.
We do not sell your personal information, and we do not use it for third-party advertising.
4. What others can see
- Everyone: business pages (name, photos, address, map, hours, contact links, descriptions), offers, ratings and review text. Reviews are shown without the reviewer's name or phone number.
- A business: the number and times of its offers' uses, its reviews and ratings, and online requests for its offers (with the request code). When you contact a business yourself (for example on WhatsApp), the business sees what that app shows it, such as your WhatsApp number.
- In a chat: the business sees your messages and photos and the name you chose to show (or "Customer"); it does not see your phone number or e-mail unless you send a call-back request or write it yourself. You see the business's name and logo.
- My details: Only you. Businesses never see your details; they only see anonymous totals for groups of at least 5 people.
If you joined with a Growth Partner's code, or we linked your business to a Growth Partner, that partner can see or receive your business's name, status and progress (for example whether it is live and has offers) and summary counts of views, contacts and redemptions. They cannot see your private contact details or anything about your customers.
5. Who we share information with
Only with service providers that run parts of OffersBangla for us, and only what each needs:
- Supabase - database, sign-in and photo storage (servers in Mumbai, India).
- Vercel - hosting of our website.
- Google - Google sign-in and Firebase Cloud Messaging (push notifications).
- PostHog (EU) - usage analytics.
- Twilio - sending sign-in codes by SMS.
- Meta (WhatsApp) - business alerts on WhatsApp, for business owners who turn them on.
- bKash - plan payments, for business owners who pay.
We may also disclose information if the law requires it, or to protect the safety of our users or the service.
These providers may store data outside Bangladesh. We use providers that protect data with industry-standard security.
6. How long we keep information
We keep your information while your account exists. When you delete your account, section 9 applies. Support requests are deleted 12 months after we close them, or earlier if you delete your account. Short-term technical logs are kept by our providers for their usual periods (usually days to weeks).
My details: Until you remove them in My details or delete your account. Removing them takes effect at once.
Messages: deleted 12 months after the last message in a conversation; photos are deleted 90 days after they are sent. Reported conversations are kept until we close the report, and then for up to 12 months.
To count each person only once a day, we keep a short code that is deleted the next day. On the website we use a random number saved in your browser for the same purpose, and we do not store your IP address for it. The daily totals hold no personal information and are kept for 25 months.
7. Your choices
- Change your shown name and language in the app.
- Turn notifications off in your phone's settings, and stop following a business at any time.
- Refuse or remove location access in your phone's settings; you can still choose an area.
- Business owners can edit or remove their business details and photos, and turn WhatsApp alerts off.
- My details: Adding them is optional; the app works the same without them.
- Delete your account at any time (section 9).
- Ask us for a copy of your information or to correct it: contact us (section 1).
8. Security
We use secure connections (HTTPS), access rules in our database so that each person can reach only their own private information, and we keep only a scrambled form of counter codes. Messages are protected in transit and stored securely, but they are not end-to-end encrypted. We read a conversation only when someone reports it, or if the law requires it. No method is completely secure, but we work to protect your information.
9. Deleting your account and your data
You can delete your OffersBangla account at any time:
- In the app: Profile → Delete account.
- On the web: https://merchant.offersbangla.com/delete-account (sign in with the same phone number or Google account).
- If you cannot sign in: message us on WhatsApp at +880 1347-982088 from the phone number on your account. We check that the request comes from you, then delete the account.
Business owners can also close only their business (My business → Close my business, or on the same web page) and keep their own account.
The 7-day wait. A deletion request waits 7 days. During that time you can cancel it by signing in and choosing "Keep my account" (or "Keep my business"). If you own a business, it is hidden from customers at once and its offers are paused while the request waits.
What we delete after 7 days: your profile, your phone number or e-mail and your sign-in; your saved offers, the businesses you follow, your notifications and your phone's notification settings; the text of your reviews; any notes a business wrote about you; your messages (the other person sees "Customer" and your messages are removed) and your photos; and our analytics record of you. For a business: its contact details, links, descriptions, photos, opening hours, counter code and alert settings; its location is kept only to about 1 km.
What we keep, and why:
- Offer uses and review star ratings, with no link to you, so that businesses' figures stay correct.
- For a closed business: its name and its payment records, privately, for 5 years, for accounting and legal reasons. Money already paid for a period is not refunded when a business is closed.
- For a business owner: a one-way code made from the phone number (or e-mail), for 3 years, so that a free trial is given only once. The number cannot be read back from the code.
- A record that the deletion was requested and completed, for 5 years.
- Reports you made about a business or offer, without a link to you, so that we can still act on them.
Data whose time limit has passed is removed in a regular clean-up.
10. Children
OffersBangla is not meant for children under 13. We do not knowingly collect information from them. If you believe a child has given us information, contact us and we will delete it.
Details of people aged 13 to 17 are not used for business totals or offer suggestions.
11. Changes to this policy
If we change this policy, we will update the date at the top and, for important changes, tell you in the app.
12. Contact
OffersBangla. E-mail: info@offersbangla.com. WhatsApp: +880 1347-982088.